Last Updated: October 13, 2025
Thank you for shopping at Mumtaz Pickle.
We take great pride in offering high-quality, traditional food products made with care and authenticity.
Because we deal with food and perishable items, we follow a transparent and fair return and refund policy to ensure customer satisfaction while maintaining product safety standards.
1. Eligibility for Returns
We accept returns only under specific conditions, as food products cannot be reused or resold once opened or tampered with.
You may request a return or replacement if:
- You received the wrong product.
- The product was damaged or leaked during delivery.
- You received a defective or expired item (highly unlikely, but possible in rare cases).
2. Non-Returnable Items
We cannot accept returns for the following:
- Opened or used food products
- Products damaged due to mishandling after delivery
- Items returned without original packaging or seal
- Orders placed by mistake or due to personal taste preference
Please make sure to check your order details carefully before confirming the purchase.
3. Return Process
If your order meets the above conditions, please follow these steps:
- Contact us within 48 hours of delivery.
- 📧 Email: Zeshanahmadisb@gmail.com
- 📞 Phone / WhatsApp: +92 300 5308450
- Subject line: Return Request – [Your Order ID]
- Attach clear photos of the product and packaging showing the issue (e.g., wrong item, leakage, damage).
- Our team will review your request within 2–3 business days and inform you of the next steps.
- If approved, you may be asked to return the product (if necessary) via courier or receive a replacement/refund as applicable.
4. Refund Process
If a refund is approved, it will be processed through the same payment method used during purchase (e.g., Easypaisa, JazzCash, or bank transfer).
- Refunds are usually completed within 5–7 working days after approval.
- Delivery charges are non-refundable, except in cases of incorrect or damaged items.
5. Order Cancellation
You may cancel your order before dispatch by contacting us through email, phone, or WhatsApp.
Once an order is shipped, it cannot be canceled or refunded unless it meets the return criteria above.
6. Damaged Parcels
If your parcel appears damaged upon delivery:
- Do not accept the parcel if it’s visibly leaking or broken.
- Immediately contact us with a photo before opening it.
- We will coordinate with the courier and resolve the issue promptly.
7. Replacement Policy
If you receive a damaged or incorrect product, we may offer:
- A replacement product (sent at no extra charge), or
- A full or partial refund, depending on the situation.
We always aim for a fair resolution and prioritize your satisfaction.
8. Contact Us
For any refund, return, or product-related concerns, please contact us:
Mumtaz Pickle Factory
📍 Dunga Bunga, Tehsil & District Bahawalnagar, Pakistan
📧 Zeshanahmadisb@gmail.com
📞 +92 300 5308450
🌐 www.mumtazpickle.com